Use cases

Regain user's confidence after a bug

Use case

Want to keep your users after your app crashes?

All users hate when an app crashes. But you can turn this bad experience into an opportunity to show that you care about the user and are working on fixing it. This way you may not only prevent him from churning but maybe gain a hard-core fan. Just don’t forget to fix the issue that was causing the app to crash in the first place!

Regain user's confidence after a bug

Formula

When you use Liquid's Formulas, you'll select the audience, the action and the time.

Regain user's confidence after a bug

Audience

All users

Action

Push Notification apologising

Time

Activity based when an error event is tracked

Step by step guide
  1. 1. Navigate to the Formulas page.
  2. 2. Click New Formula in the upper-right corner of the screen.
  3. New Formula Button
  4. 3. Set up each step as follows:
Audience

Select all users in the audience page.

Formula audience to Regain user's confidence after a bug
Action

Select Push-notification as the action and write a message apologising for the crash and saying you are working on preventing that happens again.

Formula action to Regain user's confidence after a bug
Time

Make the action Activity-based and select the option that is triggered by the “app_crash” event.

Formula time to Regain user's confidence after a bug
  1. 4. When you're done click on Activate Formula, choose a meaningful name, and you're done!
  2. Activate Formula Button
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